FAQ's
1. How do I edit my order?
If you wish to edit your order immediately after placing it, you can email or WhatsApp us to make your desired change. Please note that the changes can only be made before the order is dispatched so it will be best if you can get in touch us for the same as soon as possible.
2. How do I cancel my order?
If you wish to cancel your order immediately after placing it, you can email or WhatsApp us regarding it. Please note that immediate cancellation will only take place if the order has not been dispatched. If you wish to make a cancellation later, you will have to receive the product and then request for cancellation on our website.
3. How do I place a return request?
Please click on the following link to request return for your purchased item. https://qiah.in/a/i/return-exchange
4. What is the return policy?
We will accept unworn, unwashed, and unaltered merchandise for return. All tags must be attached and items must be returned in original packaging. For this, items must be returned within 7 days of delivery. Kindly note that reverse pick up take a minimum of 48 hours. Once we receive the product in our warehouse, we do a thorough quality check and then initiate the process.
5. What is the exchange process?
When you opt to exchange an item purchased by you, our delivery agent accepts the package from you only if the item is unworn, unwashed, and unaltered and has all the tags attached to it. Kindly handover the item in the original packaging. Once we receive the product in our warehouse, we do a thorough quality check and then initiate the process for exchanging the item. there is an extra charges of INR 29/- for exchange products. Please note that the agent who is going to pick up your return package will not be giving you the exchanged product.
6. When will I receive my exchange product?
Once we receive the product in our warehouse, we do a thorough quality check and then initiate the process for exchanging the item. It takes 3-7 business days depending on the location.
7. What payment methods to choose from?
We accept all Debit/Credit cards, Paytm, Net Banking and COD.
8. Can I place a bulk order?
Yes, you can. For this, you can get in touch with via our email or WhatsApp.
9. How do I track my order?
Once we ship the order, we will send you a tracking ID that you can use to track your order. You can track your order here - https://qiah.in/apps/aftership
10. How long will it take to deliver my order?
It usually takes 2-7 business days depending on your location.
11. Is there an additional shipping charge?
You can avail free shipping over a purchase of INR 1999/-. There is a nominal fee of INR 49/- for orders below INR 1999/-. For COD, we charge an extra INR 29/- whereas there is no extra charges for online payment. Shipping charges are not refundable.
14. Why are certain products not eligible for exchange or return?
Products purchased on discount are not eligible for return/exchange.
15. How do I apply my promo code?
You can apply your code at checkout, in the “Gift or discount code” box under your order total.